Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

• Full name
• Company or business name
• Mobile/telephone number
• Email address
• Business type
• Product or manufacturing requirements
• Expected order quantity / MOQ requirements
• Product categories or formulations of interest
• Information provided through enquiry forms, WhatsApp, email, telephone calls, or other communication channels
• Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of visit
• Referring website or source
• General website usage information

We may use cookies and similar technologies to improve website functionality, understand website usage, measure advertising performance, and improve our marketing activities.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests
• Contact you regarding products, manufacturing, private-label, and third-party manufacturing services
• Understand your business and product requirements
• Provide quotations, product information, samples, and manufacturing-related assistance
• Discuss formulations, packaging, MOQ, pricing, and order requirements
• Process and manage business enquiries and potential customer relationships
• Improve our products, services, website, and customer experience
• Measure and improve our advertising and marketing campaigns
• Send relevant business communications where permitted
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal, regulatory, accounting, and contractual requirements

We aim to collect and use only information that is reasonably necessary for the purposes described above.

3. Marketing and Advertising

Kairox Healthcare may use digital advertising and analytics platforms, including Meta platforms such as Facebook and Instagram, to promote our products and services and measure advertising performance.

If you submit your information through a Kairox Healthcare lead form on Facebook or Instagram, the information you provide may be received by Kairox Healthcare so that we can contact you regarding your enquiry.

We may also use cookies, pixels, analytics tools, or similar technologies to understand how visitors interact with our website and to measure the effectiveness of our advertising.

You can manage certain cookie and advertising preferences through your browser, device, or the relevant third-party platform.

4. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers who help us operate our website, communications, CRM, hosting, analytics, advertising, or business operations
• Manufacturing, logistics, packaging, or other business partners where necessary to fulfil a specific business requirement and where appropriate
• Professional advisers, auditors, or service providers
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
• Other parties where disclosure is necessary to protect our legal rights, security, or business interests

Third parties receiving information from us are expected to handle such information appropriately and only for legitimate purposes.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, fulfilling contractual or legal obligations, resolving disputes, and enforcing agreements.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

7. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Raise a privacy-related concern or complaint

To exercise a privacy-related right or request, contact us using the details provided in the Contact Us section below.

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

• Remember preferences
• Improve website performance
• Understand visitor behaviour
• Measure website traffic
• Measure advertising performance
• Improve our marketing and user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or other external services.

Kairox Healthcare is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information.

10. Children's Privacy

Our website and services are intended primarily for businesses, organizations, and adult users.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

We encourage visitors to review this page periodically.

12. Contact Us

13. Consent